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Sandhurst Group Practice
2019-03-20
Person
1
5
0
Written by a patient
Written by a patient 20th March 2019
you can never get through to anyone and even if you go there in person there is no one on the reception anyway. Receptionist not very helpful - almost like don't care. once I was waiting for appointment over 4 months (that is not acceptable). Last time I needed advice from dr regarding my 10 months old son as he was not well. I was trying to call at 2 pm for emergency app and - did not get to speak to anyone until about 3:30. I have asked if Doctor can call me - and I have been told I am too late - I need to call back another day. When I said my baby son is not well - reception said - I cant do anything - try tomorrow or call 111. I end up going to hospital with him. All I needed was one 5 min phone call - receptionist did not even try to find out, what is wrong with him. She just put the phone down on me. This is the worst surgery I have ever been registered with.
3rd May 2019
Response from Sandhurst Group Practice
Please try our new e-consult online service, accessed through our website. This way you can ask a questions, it will be directed to the best person to answer that question and we aim to get back to you within 2 working days. Apologies for your difficulties but we are constantly changing our ways of working to try to keep up with the ever increasing demand. We are also in the process of upgrading our phone system which should help