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Rowe Avenue Surgery
2014-10-19
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Written by a patient
Written by a patient 19th October 2014
This is probably the most frequent complaint. Getting an appointment is far too difficult. If I ring to make an appointment, it is because I have an immediate need. To be told that the next appointment is in 10 days us no use to me. I ended up going to the hospital for treatment to see a specialist nurse. I felt guilty for doing that as we are told over and over not to waste hospital time.
But what can a person do, if they work full time and the only time they see the GP is first thing in the morning or after 5.30pm?
What I ended up doing in the past is not going to the GP because I couldn't get a suitable appointment. I then collapsed ended up with a week of work, a poor sickness record and increased stress!
I would like to manage my health so I can keep on working and not be a burden on society. But if I can't see a GP when I need to, it makes things really difficult.
More late surgery tines for workers and possibly Saturday mornings for those with long term chronic illnesses.
19th November 2014
Response from Rowe Avenue Surgery
Thank you for your feedback. We do offer early morning appointments on Tuesday and Friday mornings and late evening appointments on Mondays and Wednesdays to help patients who are working. We offer on the day appointments every day and when the appointments have all been booked we always offer on the day telephone calls with a Doctor who will then call the patient in to the surgery if needed. We are constantly reviewing our appointment system and are in the middle of expanding the Practice, having just built an extra room and looking at a system called GPACCESS. We are also set up for on line bookings and ordering of repeat medications. We appreciate your comments and will be continuing to review our appointment booking system. Leigh Burgess Practice Manager.