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Rowe Avenue Surgery
2014-10-16
Person
3
5
0
Written by a patient
Written by a patient 16th October 2014
The Doctors are very caring and professional, especially Dr Byrne and Dr Datta, I can not praise them enough . The only very frustrating thing is trying to get an appointment with the doctor you want to see. Unless you know that you are going to be ill before 08.00 hours, then forget it! The receptionists can sometimes come across as brash and uncaring and I really feel that the surgery needs to look at the system they use at present. I have also been told, that a certain doctor is not working and been booked with someone else to find that whilst waiting, the doctor I wanted is calling patients. Patients do not appreciate being lied to. If it were not for the wonderful doctors at this practice I would consider moving. Patient care should start from the minute the phone is answered. receptionists would do well to remember that.