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Rowe Avenue Surgery
2014-09-24
Person
4
5
0
Written by a patient
Written by a patient 24th September 2014
It has been difficult to get through to the surgery in the past and I hope the new system that has started will improve this.
I have hearing difficulties and can not always hear the announcements when the Doctor calls you. This is mainly caused by the background noise in the waiting room.
The flu jab notice was sent out to patients by post but not all them received them. Could this be sent by email for those whose email you have next year.
6th November 2014
Response from Rowe Avenue Surgery
Thank you for taking the time to review our Surgery. We are constantly reviewing our Appointment system to make it easier for Patients to access appointments. We have been undertaking refurbishments recently to increase the number of consulting rooms which we hope to have finished by the end of November. We will be reviewing our system for inviting patients for their flu jab in the future to include email/text messages for Patients. Leigh Burgess Practice Manager