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Written by a patient
23rd October 2014


I do not think the doctors are very good. They do not listen because they spend too much time typing information on the computer, and the information I have found, is normal incorrect. My long standing medical condition is NOT flagged up on the computer, so when I have an appointment I have to go through my history all the time as the doctors are ALWAYS changing. The Doctor I see today will not be there on my next visit as they will have moved on. I hardly see my own doctor even though I have been told to only see him. I phoned for some blood test results and was told by the receptionist all was fine. I asked to talk to a Doctor about them which she arranged with no problem. Speaking to the Doctor I was told one of my results was on the limit and normal the test would be done again to which he said nothing. I was the one who said, “ Well lets do it again”. “Oh do you really want too ?” came the reply. You MUST just push, push and push to get tests etc done, but I suspect this is normal for the NHS as they try to save money

19th November 2014
Response from Rowe Avenue Surgery

Thank you for taking the time to feedback this information to us. We are very sorry to hear about your dissatisfication with our service. In order that we can investigate the issues you have raised, please contact the Practice Manager, Leigh Burgess on 01273 579500 or call at the surgery so we can meet with you to address these issues.

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