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Rowe Avenue Surgery
2014-11-04
Person
3
5
0
Written by a patient
Written by a patient 4th November 2014
The tannoy system is effective but it would be useful to back it up with a screen display. For my appointment the call was fine but I did hear some patients called very abruptly without any attempt at courtesy and use of 'please'.
It's not great that when calling on 26th November to make an appointment for a blood test the earliest I could be offered is 11th December. If it turns out that my condition is serious I wonder how much deterioration could take place in that time.
1st December 2014
Response from Rowe Avenue Surgery
Rowe avenue surgery is under refurbishment with a new room having been built within the waiting room. The tannoy system is still within the new room so we have stopped using it temporarily. We have plans to have this moved this week to the waiting room so hopefully will solve this problem. We apologise for the delay in blood test appoinments this week but one of our Phlebotomists was off sick. She has now returned so we are back to being able to offer full service. We take all feedback seriously and really appreciate the time you have taken to bring these issues to our attention. leigh Burgess Practice Manager 1/12/2014