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Riverbank Medical Centre
2015-06-08
Person
2
5
0
Written by a patient
Written by a patient 8th June 2015
When I registered with the surgery last year I was told I could renew my prescriptions online and was given the information about how to do this and the necessary password. Every time I have tried to do this there seems to be a problem as the necessary links to prescriptions seem to have moved or are not there. I tried again today to renew my prescriptions to save time and save me taking the slip down to the surgery and then having to return to collect the prescriptions. I have done everything I can think of to find a link to prescriptions renewal but as far as I can see it is not there. I telephoned Reception who cannot get onto the site and have no idea how it works or what it looks like so are absolutely no help at all. They say they will refer this problem to the IT person but do not know if they will contact me to let me know how the system works or if this service works. This is not good enough in this technical age and when a patient is trying to be pro-active in helping themselves and speeding the process up. My last surgery was more forward-thinking in outlook.