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Risedale Surgery
2015-04-04
Person
2
5
0
Written by a patient
Written by a patient 4th April 2015
The unusual appointment system has not been explained to new patients who have recently merged from another practice, which this time involved a lot of wasted time by the patient. The doctor explained the system, after finally get to see one some 8 hours later. The system will now involve taking a day absent from employment so that the surgery can arrange a call back sometime during the day, this is no use to many as I cannot receive incoming calls at my employment.
The system of pre-booking an appointment is unusual also, a family member requested an appointment to see a specific doctor and was offered an appointment some 30 days+, yet I requested one some weeks later and have been given one within 10 days.
Reception was most unhelpful also.