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Ringmead Medical Practice
2021-10-13
Person
5
5
0
13th October 2021
I spoke to a lady called Karen B who is based at the Crowthorne branch, regarding ym address, i applied for this to be changed in October 2020, this had to be done online due to Covid - silly me didnt think to check this was actioned... I had access to my old property this week so nearly 1 year on and found an important referral letter for my son, dated June 2021 with 21 days to reply and a letter to say im due a smear test - i reapplied for my address to be changed and Karen called me 3 times to check in with me and make sure we could get this issue sorted... A lovely lady called Susan (not sure where she is based sorry!) called me today to say that it was passed on and it has now all be updated!
due to my child having special needs Karen understood the importance of letters for him and making sure we managed to get them!
THANK YOU ALL!
Suggested improvements
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