Ringmead Medical Practice

Great Hollands Square, Bracknell, Berkshire, RG12 8WY Also known as: RIngmead Medical Practice, Birch Hill 1 2 3 4 5 46 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
1 2 3 4 5
2nd June 2021


Every channel of communication seems to be closed - it certainly isn't accessible. Covid has been a big issue but we have all had to learn to work with it and around it. Long phone calls to the GP surgery... listening to long repetetive messages which are mostly irrelevant before selecting any one of several numbers... finally getting to the correct department and the message states the calls will only be answered between 9 -12 - knowing I have to go through it all again the next day, and then to find the prescription clerk hasn't done what she said she would... not on one occasion but on two, two weeks apart. There is no quick phone call - each of three times trying to resolve one issue and losing at least 30mins of time each time (this being at least one and a half precious hours of my time) ... and time is precious when you work full time, travel a 4 hour return journey every week to care for YOUR patient (a parent with dementia), live your own family life AND try to keep your parent healthy with no help, only hindrance from the surgery (and GH Lloyds Pharmacy.) Every turn is a battle, yet I am doing my very best to keep said parent/patient healthy so that we don't need to bother the GP at this difficult time. The end result... should have saved myself 1.5hrs as I'm still where I started a month ago and a lot more stressed. Unfortunately the elderly and vulnerable have all the same problems as pre Covid times... the difference now is there's no accessible support. I'm struggling as an able person trying to keep one vulnerable person healthy... I hate to think how your other vulnerable patients are coping if they have no one strong enough to support them. I am at my wits end.


Announce dept contact hours immediately so that patients can ring off at the first opportunity if neccessary, freeing up the phone lines and the patients time. Initial phone message should be relevant to callers... THEN, once selections are made the very long covid message should be given - it isn't relevant if only phoning to speak to a prescription clerk. We've all heard the message many times... and those that will ignore it, will ignore it despite it being played... Having the opportunity to speak to someone who can help, to be able to email them or to leave a message for that person. A receptionist telling you to call back the next day when you've already spent an age trying to speak to someone is unhelpful and infuriating especially when you are supposed to be working. (I doubt a GP surgery would be happy for their staff to spend their working hours contacting others).

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
Rating not given.
Staff
Rating not given.
Appointment
1 2 3 4 5
1 2 3 4 5
2nd June 2021


Every channel of communication seems to be closed - it certainly isn't accessible. Covid has been a big issue but we have all had to learn to work with it and around it. Long phone calls to the GP surgery... listening to long repetetive messages which are mostly irrelevant before selecting any one of several numbers... finally getting to the correct department and the message states the calls will only be answered between 9 -12 - knowing I have to go through it all again the next day, and then to find the prescription clerk hasn't done what she said she would... not on one occasion but on two, two weeks apart. There is no quick phone call - each of three times trying to resolve one issue and losing at least 30mins of time each time (this being at least one and a half precious hours of my time) ... and time is precious when you work full time, travel a 4 hour return journey every week to care for YOUR patient (a parent with dementia), live your own family life AND try to keep your parent healthy with no help, only hindrance from the surgery (and GH Lloyds Pharmacy.) Every turn is a battle, yet I am doing my very best to keep said parent/patient healthy so that we don't need to bother the GP at this difficult time. The end result... should have saved myself 1.5hrs as I'm still where I started a month ago and a lot more stressed. Unfortunately the elderly and vulnerable have all the same problems as pre Covid times... the difference now is there's no accessible support. I'm struggling as an able person trying to keep one vulnerable person healthy... I hate to think how your other vulnerable patients are coping if they have no one strong enough to support them. I am at my wits end.


Announce dept contact hours immediately so that patients can ring off at the first opportunity if neccessary, freeing up the phone lines and the patients time. Initial phone message should be relevant to callers... THEN, once selections are made the very long covid message should be given - it isn't relevant if only phoning to speak to a prescription clerk. We've all heard the message many times... and those that will ignore it, will ignore it despite it being played... Having the opportunity to speak to someone who can help, to be able to email them or to leave a message for that person. A receptionist telling you to call back the next day when you've already spent an age trying to speak to someone is unhelpful and infuriating especially when you are supposed to be working. (I doubt a GP surgery would be happy for their staff to spend their working hours contacting others).

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
Rating not given.
Staff
Rating not given.
Appointment
1 2 3 4 5
1 2 3 4 5
16th April 2021


Unable to book appointments. Phone waiting times are a joke. General advice is poor. The entire practice has gone down hill in the last year to the point where they don’t even feel like a doctors surgery any more. If I need urgent advice 111 is actually more efficient and you get to speak/see a doctor is necessary. My 4 month old baby was unwell and I couldn’t book an app and after getting a little irate a doctor eventually called me who basically wasn’t interested in anything other than covid, even though a hospital had diagnosed my baby with a chest infection a few weeks prior. Your practice and surgery is a joke and you should be ashamed of the service you don’t provide. If you have too many patients stop taking them on!


Actually provide a proper service like you used to.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
16th April 2021


Unable to book appointments. Phone waiting times are a joke. General advice is poor. The entire practice has gone down hill in the last year to the point where they don’t even feel like a doctors surgery any more. If I need urgent advice 111 is actually more efficient and you get to speak/see a doctor is necessary. My 4 month old baby was unwell and I couldn’t book an app and after getting a little irate a doctor eventually called me who basically wasn’t interested in anything other than covid, even though a hospital had diagnosed my baby with a chest infection a few weeks prior. Your practice and surgery is a joke and you should be ashamed of the service you don’t provide. If you have too many patients stop taking them on!


Actually provide a proper service like you used to.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a carer
23rd July 2020


It all began to go pear shaped when DR. Sachdev took over the practice from Dr. Kassianos. Our GP Doctor David Holmes is a real proper Doctor, who CARES about his patients, and goes the extra mile to GET IT RIGHT. It seems that now the motivation is Get maximum income from patients on the panel, and turn them round with minimum effort. A recent prescription was received from a PARAMEDIC (not a doctor) for my 'At risk' wife, which was totally ineffective, base on the cheapest solution, a course of amoxycillin, an antibiotic that is older than we are, and commonly known to be fairly useless. I realise the problem of 'Too many ill people' and not enough GP's. we paid our dues, so refer to Government and cut-backs etc.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5


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Resources

Short link to review Ringmead Medical Practice: http://iwgc.net/ecf2o