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3rd September 2021


Since COVID it’s impossible to get through on the telephone. After waiting in the queue for 45 mins for a test result which they had no record off. Option 6 you get a message saying all appointment have gone please call back and you get cut off.


The first sample was lost even though it was the only one in the bin. Was asked for another one and when I dropped it off there was no receptionist. The staff have blamed a computer malfunction on more than one occasion. I think an improved telephone system that works e.g. 15 In queue and 45 mins even though they are answered at 2 sites. Also GP should be back in the surgery and seeing patients not working from home.

Experience
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Involvement
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Cleanliness
Rating not given.
Staff
Rating not given.
Appointment
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