Richmond Medical Group
77 North Road, Kew, Richmond, Surrey, TW9 4HQ Also known as: North Road Surgery 15 reviewsReviews
The clinical care is very good. I have a number of examples where a variety of the doctors in the practice have gone the extra mile to get to the bottom of particular issues.
The booking system is a constant frustration, being told that the appointments are updated at 1am is not helpful, particularly if you are not nocturnal.
Good GPs but will benefit from a move to more spacious surroundings.
The practice would benefit from another doctor or two as obtaining an appointment is not always easy.
The practice is well run.
All the doctors at this surgery 'go that extra mile' to make sure you get the best treatment.
I've only needed to use the surgery twice since moving to the area last year. On both occasions, I found the reception staff and doctors to be very efficient, helpful and thorough. The only problem I can find is the automated appointment booking system. You have to call after 1am to stand any chance of seeing your preferred doctor within a reasonable waiting time.
The doctors and receptionists at North Road Surgery offer a very friendly and professional service. I'm amazed at how much personal care and attention I receive when the practice is struggling with the influx of too many patients (due to other practices in the area closing) and the consequent lack of space. I have always been treated courteously and consider it a model practice. I hope that the sterling efforts of the doctors and practice manager to find a new and bigger location for the practice are rewarded in the near future.
Resources
Short link to review Richmond Medical Group: http://iwgc.net/ejhqz