Richmond Medical Group

77 North Road, Kew, Richmond, Surrey, TW9 4HQ Also known as: North Road Surgery 15 reviews

Reviews

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10th March 2021


Since we signed up 40 years ago - at all stages Richmond Medical Group in Kew have been amazing. They are brilliant - the new surgery is great and you are always greeted with a warm welcome from Reception of whom I can’t speak highly enough - the Docs are top notch and all I can say is thank you - from us and the children (who are all grown up now). We’re very lucky to have you - Sally Gregory-Smith

Suggested improvements
Nothing! Your just very good as you are. Over many years I can’t think of anything to fault you.

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Written by a patient
10th May 2017


Doctors: Good Reception: Not nice or efficient Healthcare Assistant: No training/unhelpful I find it sad. I don't think there will be any change due to arrogance and an unwillingness from the management, to look at the problems which exist. I guess its because they are swamped/overworked/stressed. The doctors are of a high standard.

Recommend
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Written by a patient
9th March 2015


We switched to this practice after our GP closed his and have been very happy with all of the doctors we've seen there. The only downside is that they are very busy so it can be difficult getting appointments.

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Written by a patient
6th March 2015


North Road surgery is an excellent practice. The surgery is extremely busy because they had to take on many extra patients when a local practice closed down, even though in theory North Road was full. With all the extra patients the Doctors and Nurses maintain their caring and supportive manner and are first class. The reception staff are also extremely good and helpful. Booking an appointment can be a bit hairy and you have to make the call in the early hours to get your chosen doctor. Once you get the appointment you are certainly looked after.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
4th March 2015


This is not a criticism, merely a mention that it is often difficult to get an appointment with a nurse for minor treatment, eg ear syringing. Also, I have tried to get same-day appointments via the automated system - often during the night - with Dr Strachan and have found this impossible on many occasions. However, she is always willing to contact a patient by telephone if necessary and suitable.

Recommend
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Resources

Short link to review Richmond Medical Group: http://iwgc.net/ejhqz