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13th January 2022


I am beginning to wonder if Rhoslan surgery actual have any GP's working there because when I requested a call back it was a GP from Rysseldene surgery that phoned. Certainly the GP's listed on this web page no longer work at the surgery and haven't done for quite a while now. Anyway... i was prescribed medication that i should not take due to having a heat condition and being on anticoagulant medication plus other health issues that were listed in the medication leaflets 'warnings and precautions' list. I phoned to Query the prescription and it took 3 days for them to get back to me and basically told me that there were risks in me taking this particular medication but it was that or nothing as the GP (who's name i was not given) was not willing to prescribe an alternative. I have, in the past, had a similar medication to the one prescribed and had a very bad allergic reaction to it and i did inform the GP about this. I have also had 'alternative medication' in the past that i was find on ... but they are refusing to re-prescribe this other medication and would prefer me to take a big risk by taking this other one when i know from the enclosed leaflet that i should not take it. I will be taking this matter further because i am disgusted by the way i have been treated. I have even phoned a chemist and they agreed that i should not take the prescribed medication due to the risks. If i had not checked the enclosed patient information leaflet and had just taken the tablets it could have ended very badly indeed.

Suggested improvements
Read my medical history properly and what medication i was already on and which medication i had previously had a bad reaction to and which alternative medication i had been prescribed in the past. Educate your nurses not to advise patients to cut film coated tablets in half that do not have a line down them as it is not safe to do so.

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment