Rhoslan Surgery

4 Pwllycrochan Avenue, Colwyn Bay, Clwyd, Wales, LL29 7DA 1 2 3 4 5 27 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
 
1 2 3 4 5
Written by a carer
31st January 2020

My son has been in hospital with abdominal pain phoned to get an appointment he has to be triaged before being seen I am at a loss why my son could no just been given an appointment.Absolutely ridiculous system I absolute hate this surgery it’s a complete and utter joke .My son was in hospital on morphine this surgery is a disgrace .I am changing surgery 100% from today .

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
7th January 2020

The reception staff need seriously replacing they are rude ,unprofessional no clue what’s going on at all .I absolutely hate phoning for an appointment you can’t get through get told different things .The practice manager is half asleep she doesn’t take complaints seriously I am moving surgery I have had enough of this surgery .

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
6th January 2020

Phoned today for review of my medication which is six months overdue as tried six months ago no appointment just gave the medication .I would come off the medication happily if I could remain well .The receptionist was half asleep and miserable told me to call back at 10am for rountine appointment or the doctor would call me .This is the worst reception steadfastly ever not the first time either surely the GPS read these reviews .I am going to look for another surgery I am absolutely fuming

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
4th November 2019

Having rang to make an appointment for tomorrow, I firstly waited 10 minutes for the phone to be answered and was then told that I can't make an appointment for tomorrow as there are no routine appointments for 2 weeks. If it's an emergency, I have to phone tomorrow morning and hopefully get an on the day appointment. How silly! I asked if I could speak to the Practice Manager. Again, after waiting 10 minutes on hold, I was then informed that the PM was "off sick" today. I asked the receptionist why she had made me wait 10 minutes to tell me this as surely she would know that her Practice Manager was off sick today. She said she didn't know! You really couldn't make it up. This is not the first time I have had a similar experience with this poorly managed surgery.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
15th October 2019

I HAVE BEEN TRYING ON AND OFF FROM 10.30AM TODAY TO GET THROUGH TO APPOINTMENTS (OPTION 1). I HAVE ALSO TRIED RECEPTION (OPTION 4). AT 1PM I OPTED FOR THE TEST RESULTS OPTION WHERE I WAS MET BY A PARTICULARLY UNHELPFUL OPERATIVE WHO TOLD ME I SHOULD NOT HAVE COME THROUGH TO HER , BUT RATHER TO APPOINTMENTS! WHEN I EXPLAINED THAT I HAD BEEN TRYING, UNSUCCESSFULLY, FOR TWO AND A HALF HOURS TO DO JUST THAT SHE SIGHED HEAVILY AND TOLD ME THEY WERE PARTICULARLY BUSY TODAY - RUBBISH! EVERY TIME I HAVE THE MISFORTUNE TO RING THIS SURGERY, THE SAME THING HAPPENS. I ACTUALLY DON'T BELIEVE THAT THEY ARE EITHER BUSY OR SHORT STAFFED, I THINK THEY CHOOSE NOT TO PICK UP THE PHONE AS THEY DON'T HAVE ANY APPOINTMENTS AVAILABLE TO GIVE TO PEOPLE. I ASKED THIS LADY IF I COULD SPEAK TO THE PRACTICE MANAGER BUT GUESS WHAT, SHE WAS NOT AVAILABLE. SHE TOOK MY NUMBER AND TOLD ME SHE WOULD GET THE PM TO PHONE ME BACK, BUT I AM STILL AWAITING THAT CALL. THIS SURGERY IS INEFFICIENT, UNHELPFUL AND TOTALLY LACKING IN ANY KIND OF PATIENT CARE. IT IS NOT FEASIBLE THAT A PHONE LINE COULD BE BUSY FOR SUCH A LONG PERIOD. I WILL BE LOOKING FOR ANOTHER SURGERY NOW AS I HAVE SIMPLY HAD ENOUGH OF THIS PLACE.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5


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Resources

Short link to review Rhoslan Surgery: http://iwgc.net/ecayg