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24th May 2022


My husband had been getting slow memory loss confusion then he had another fall which but his head there are 47 calls to thicken for appointment we couldn't get one he deteriorated had to be taken to hospital was transferred to stoke on Trent Neuro ward where he had a bleed on the brain they drilled in released blood two weeks later brought him home yesterday they treated the injury but not the cause !!!! I can't get through to thicken ever ! He needs a diagnosis and treatment he is really ill am at wits end

Suggested improvements
If I could have got an appointment when he hit his head he wouldn't have been walking about for two weeks with a bleed on the brain we have been with the practise forty years Dr Thackeray and doc Mcgan knew us personally always got to see them same day none of this ridiculous phone business so upset baby and defeated

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment