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12th July 2021


I phoned up the practice today to see if my mam who is crippled with rheumatoid arthritis, who has had 2 hip replacements and is in great need of a knee replacement. . Who has had 70% of her stomach removed due to stomach cancer. Who has just come out of hospital with pneumonia . Could have a nurse to call round her house as her finger is all swollen and looks infected and could do with some treatment. When I explained this to the receptionist she said the nurse couldn’t come out to see her as my mam is not classed as house bound. I wish this was true for my mams sake, she liked nothing better than getting out of the house. I’m so disappointed and angry about this. The receptionists think there the drs. Something needs to be done. Shocking

Suggested improvements
Everything

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment