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18th May 2021


Queens medical centre is one frustrating visit after another, from appointments being made and then cancelling minutes before your due to go in, to appointments being made letters being sent for specific appointments, I attend and then told it’s to early and the procedure/ medication can’t be given. There’s little to no organisation between the reception and admin staff. I come away feeling angry and disappointed more often than not.

Suggested improvements
Better communication with patients

Experience
Involvement
Cleanliness
Staff
Appointment