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Queen Street Medical Practice
2021-03-15
Person
1
5
0
15th March 2021
I find the receptionist staff to be very rude, I feel they have to much power over decisions I find you have to ring the surgery back several times as either they have not informed the gp of your concerns or passed a message on to the gp from you, the phone line is nearly always engaged, and getting appointments is always a chore,
Suggested improvements
Reception staff should know when a patient desperately needs to either talk to or see a gp, especially if they have ongoing illness,