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Preston Park Surgery
2015-03-02
Person
1
5
0
Written by a patient
Written by a patient 2nd March 2015
I have become increasingly frustrated and disappointed at the level of stakeholder engagement and accessible services at this practice. Many of the doctors are good however, but accessing services through regular channels for appointments is a farce - this is unacceptable given that stakeholders wishing to engage with the service are frequently vulnerable due to ill health. Over the years ordering repeat prescriptions has been inaccurate and unhelpful and the new systems are a step backwards. Fifteen years ago this was an exemplar practice, but now it has become bloated by a bureaucracy that creates the experience of patients being kept at arms length.