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Praze Surgery
2020-09-24
Person
2
5
0
Written by a patient
Written by a patient 24th September 2020
Before lockdown at least you could talk to a receptionist and then depending on your complaint either get an appointment or a call from a doctor at the end of surgery. Now we have a situation where the reception will only take phone calls for a couple of hours in the morning and again in the afternoon. To now hear from a doctor we have to go on line and then wait for up to 72hrs. Are the doctors and receptionists still being paid their full wages. If this was a private firm working in this way they would have gone through a long time ago. Why do we now have to wait 5 days for prescriptions have the staff gone on a go slow. Other surgeries in the area have receptionists on the phone all day.
Suggested improvements
Get your people working their proper hours. The waiting room at Praze is big enough to have a desk at the end of the corridor to the pharmacy. There is then enough room to queue with social distancing and then open up all day. If this was done then patients could come in during the day instead of all having to queue at the same time.