Share review of Portway Surgery

Portway Surgery 2019-03-01 Person 1 5 0

I phoned in accordance with the extensive rules detailed on the phone message which plays as soon as you phone their number . It was a Thursday and the doctor who dealt with my requirement was not in work and I was requested to phone back the next day ( waiting for my call to be answered took 20 minutes waiting on hold ) .I phoned back the next day in accordance with the instructions and waited 28 minutes on hold . The person answered my phone said that they were going on dinner and I had to phone back at 2pm. I explained that I had been waiting a long time and that this was the second time I had been fobbed off. The receptionist then assumed a surly tone and patronisingly stated that it wasn’t her problem . I then informed that it was unacceptable and was told “what do you expect me to do about it” ..... the practice has no way to contact them directly by email to address this issue and frankly lack the necessary infastructure to service their all new surgery . There are significant shortcomings in the people skills of their receptionists ... if you have a medical problem other than a run of the mill everyday occurrences I would avoid until there is a ‘ground up’ improvement in their customer service .