Share review of Portsoy Medical Practice

Portsoy Medical Practice 2016-05-26 Person 1 5 0

I TRIED TO GET AN APPOINTMENT ON THE 26th AT THE PRACTICE TO SEE MY DOCTOR WITH A CHEST PAIN, WAS TOLD BY AN OFFICIOUS RECEPTIONIST THAT I COULDN'T GET AN APPOINTMENT UNTIL LATE NEXT MONTH. WHEN I EXPLAINED I WAS A LONG TERM TYPE 1 DIABETIC THAT DOESN'T WASTE MEDICAL STAFF'S TIME IT MADE NO DIFFERENCE, I SAID I NEEDED TO BE SEEN THAT DAY OR THE NEXT AT LATEST, SHE WAS ADAMANT SHE COULDN'T HELP ME.. I THEN SAID I WOULD BE MAKING AN OFFICIAL COMPLAINT AND GO TO THE NEAREST A+E DEPARTMENT , AND SHE COULDN'T CARE LESS. WENT TO A+E AT 4PM WAS SEEN BY A PROFESSIONAL NURSE AT 4.35, EXPLAINED EVERYTHING, WAS GIVEN VARIOUS TESTS AND AN ECG, I WAS THE SEEN BY A SENIOR REGISTRAR NURSE WHO WAS VERY PROFESSIONAL ABOUT HOW HE TREATED ME, THOUGHT I HAD A CHEST INFECTION WHICH WAS CONFIRMED BY A FEMALE DOCTOR THAT WAS CALLED TO VERIFY HIS DIAGNOSES . WAS GIVEN AN INJECTION IN MY RUMP AND TOLD TO MAKE SURE I SAW MY OWN DOCTOR THE NEXT MORNING. HOME AT 5.30 SO PHONED THE PRACTICE AND WAS TOLD I HAD AN APPOINTMENT WITH A LOCUM AT 10.50 NEXT DAY, ARRIVED AND WAITED NOW 20 MINUTES AFTER MY ALLOTTED TIME STILL NO DOCTOR. TALKING WITH OTHER WAITING PATIENTS, I LEARNED THAT ONE WOMAN HAD BEEN WAITING FOR MORE THAN 30 MINS TO SEE THE SAME DOCTOR.. HER APPOINTMENT WAS FOR 10.30. EVERYBODY THAT WAS WAITING IN THE SURGERY WERE ALL COMPLAINING ABOUT HOW THE PRACTICE WAS TRYING TO OPERATE AFTER TAKING ON THE ABERCHIRDER PRACTICE AS WELL. .SAW THE DOCTOR AT 11.45, HE LISTENED TO MY CHEST AND TOLD ME TO GO HOME AND INCREASE MY PAINKILLERS,,,,( bloody joke ) AS HE COULD NOT DETECT ANYTHING , I EXPLAINED WHAT I HAD BEEN TOLD AT A+E , THAT THEY HAD THOUGHT I HAD A CHEST INFECTION AND THAT I SHOULD BE PUT ON ANTIBIOTICS,, HE DISMISSED THAT IDEA STRAIGHT AWAY, THAT WAS THE END OF IT AS FAR AS HE WAS CONCERNED, SO AT THAT I WALKED OUT DISGUSTED, I GOT THE FEELING THE WHOLE TIME I WAS WITH HIM THAT HE WAS RUSHING TO GET THE APPOINTMENT OVER WITH,,,I FOUND OUT HE WAS THE ONLY DOCTOR AT THE PORTSOY PRACTICE THAT DAY.,, TO BE CONTINUED............. I FIND IT FUNNY THAT A YEAR AGO PORTSOY MEDICAL PRACTICE WERE COMPLAINING THAT THEY ALL HAD TO BIG A WORKLOAD,,,THEN ALL OF A SUDDEN BECAUSE ABERCHIRDER PRACTICE COULD NOT GET A REPLACEMENT DOCTOR OF THERE OWN........PORTSOY JOINED FORCES, AND TWO PRACTICES ARE TRYING TO WORK AS ONE,,,WHAT A BLOODY JOKE,,, FROM THERE OPENING STATEMENT WHEN YOU PHONE A NEW NUMBER FOR THE PRACTICE,(please listen to the following options,,,,,--- if your dying ,,,phone 999,---- if you want a doctor you wont get one as were covering two practices -press button 2 or ,the time you will have to wait to see a doctor ,,revert back to first option !!! --- ) TO ACTUALLY SPEAKING TO A MEMBER OF STAFF.. OVER THE YEARS I HAVE SEEN MANY CHANGES WITHIN THE NHS, SOME GOOD SOME NOT SO GOOD. BUT THIS JOINING OF TWO PRACTICES TO OPERATE AS ONE IS A JOKE,,,,HOW CAN AN OVERSTRETCHED PRACTICE SUDDENLY TAKE ON ANOTHER PRACTICE AND EXPECT TO GIVE THE SAME PATIENT SERVICE.