Portland Medical Practice

Portland Medical Practice 2017-02-10 Person 2 5 0

The standard of care and promptness in referrals by the doctors and nurses is very good overall. However as an over - 70 year old (male) patient, I feel that the reception staff really do need to review their attitude to patients. They seem unable or unwilling to help with relatively simple problems and quite often patronise patients. They seem to be acting primarily as gatekeepers to the doctors - I note the sign in the reception area telling us not to waste the doctors' time - that plus the diffident attitude displayed by reception staff doesn't make me feel any better. I would have thought that reception should facilitate access and help solve simple problems rather than create barriers. Every time I come to the surgery I think 'this is going to be difficult.'..... Nobody (I talk to others who are patients at Portland) wants to complain because of the excellence of the doctors and nurses but a little more sensitivity at the reception desk would go a long way.

Portland Medical Practice 2017-01-25 Person 5 5 0

I have been a patient at this practice for over 40 years, the level of care I have had during this time ,has been of the highest quality.at some time over the years I have been seen by all the doctors and locums, and they have all been excellent. my main doctor is colin flendley, he has looked after me since he was a locum many years ago. not only is he a brilliant doctor, but we class him as our friend. I am sure he helped to save my life when I needed a double by/pass, he has always been there for me and the rest of my family the nursing staff who do the blood tests, removing stitches ,giving hormone injections etc. we are very fortunate to have such a fantastic practise in our village I cannot praise them all too much

Portland Medical Practice 2016-12-21 Person 5 5 0

I can only say that each time I have visited this practice, I have had the best service that anyone could get. The staff and doctors are first class.In my opinion there cannot be a better practice in country.

Portland Medical Practice 2016-11-29 Person 1 5 0

Called to make appointment in advance was told next available would be just under 2 weeks. Impossible to get appt with doctor of choice for any time! Not able to get appt with a nurse for over a week. This problem is getting worse. When calling for emergency appt, had to wait for 'clinician' to call me back and assess whether I could have an appt as I would not tell the receptionist the reason for my call.

Portland Medical Practice 2016-09-28 Person 4 5 0

Nurses remember me from one visit to another so I do not feel like a statistic more like a person who needs medical care.