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Poplar Grove Practice
2021-08-13
Person
0
5
0
13th August 2021
Rude telephonist who often puts the phone down on you and refuses to book an appointment for you. You have to go on their website and book online even if you are too ill to use the convoluted online system.The new dr's must be stressed because they are rude and talk over you or shout at you on the phone when they finally do call you back a week later. Once the practice got the accounts for the old people's homes in Aylesbury the practice went downhill very fast, they clearly can't cope and have taken on too many patients. Steer clear of Dr Scot she is especially rude.
Suggested improvements
Listen to the patient when they are telling you why they rang instead of shouting and being rude. Give telephonist training so she can cope and not put the phone down on patients.