Share review of Poplar Grove Practice

Poplar Grove Practice 2022-09-15 Person 4 5 0

Phone lines open at 8am. If you need an appointment you need to start calling at 8am The surgery now has a call back service which is great (unless you have connection issues and cannot hear you when you are talking so you are asked to call again) If you call much later than 8.30am, then you are likely to be told all appointments have gone and to call back the next day Today I called at 8am, got through on 2nd attempt, requested call back and the lovely receptionist called back about 40 mins later. I had 2 issues so she arranged call backs for both. 1st issue involved taking a sample to the surgery and waiting call back. I missed a call but got a text saying I could pick up meds from local pharmacy. This was ok it meant 2 trips out - one to drop off sample and one to pick up meds. Luckily I’m mobile and was able to make both trips but I worry about patients who are not mobile I had a t/c from a GP about other issue. The GP gave great advise and I felt I was taken seriously So overall I’ve been very happy with today’s experience Thank you to everyone

It would be better to have everything done at same time so Appt, sample given, sample tested, results given immediately and meds prescribed so can pick up immediately