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Written by a patient
8th February 2016


When I phoned up the surgery at 9.15am, I heard the same recording 5/6 times as I was holding to speak to a receptionist. It would help rather than leaving the same announcement for us to be able to know if we are "50 & 50 in the queue" because if I am 20th in the queue, I will hang up but do not want to keep hearing the automated recording as you are left without knowing how long you have to wait. Thank you

Recommend
Involvement
Cleanliness
Staff
Appointment