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Peverell Park Surgery
2016-03-14
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Written by a patient
Written by a patient 14th March 2016
I have been so disappointed by this surgery over my last few appointments. It is extremely difficult, as a working person, to get an appointment in a reasonable length of time. They do not have late surgeries- I finish work at 6 pm! I am told none of the GPs are full time so there is little chance for recurring appointments with the same doctor. I last saw my own GP two years ago. There are always slots at the university clinic, according to the on-line system, however. You will be asked 'Is it urgent?' by reception- but how would they know, anyway? If it was urgent, I would go to A and E. So you wait 7-10 days before you can see anyone. I am moving to another surgery in Plymouth, as soon as I can find one.
1st April 2016
Response from Peverell Park Surgery
Thank you for taking the time to respond on iwantgreat care, we are very sorry that you feel you have been disappointed by our appointment system. We try to work a system that allows acutely unwell patients that need to see a GP within 24 hours the opportunity to have a GP call them on the day, the GP will then assess if the patient needs to be seen that day or booked into an appointment later that week. Our receptionist do ask 'is it urgent', this is to establish if you require a GP to call you back or whether you would like to have a routine appointment. We offer early morning appointments from 7am-8am twice a week, along with a Saturday every fourth week. We currently have 3 full time GPs, along with 6 part time GPs who all work 4 or more sessions each. We also employ a full time Nurse Practitioner and a 5 session Nurse Practitioner who are able to prescribe,diagnose and refer patients. We are always open to suggestions/feedback at the surgery and will discuss your comments at our next Partnership meeting. Once again thank you for taking the time to leave your feedback.