Peverell Park Surgery 2018-01-03 Person 2 5 0

The receptionist I have spoken to on a number of occasions over the phone has been continuously rude and unhelpful. When I asked to speak with a doctor about a repeat prescription request during the summer holidays she took it upon herself to tell me I was not allowed to speak with the doctor. On arriving back in Plymouth in September I spoke with a doctor from the surgery and she informed me this was not appropriate and I was entitled to speak on the phone to a doctor as it was clearly stated in the notes. The doctors at the surgery are lovely and so are the nurses, however the receptionist related to this review has little in the way of compassion or manners. I am unsure why these receptionists think they have power over booking appointments concerning medical conditions they have had no training in. They are not qualified to make judgments on health and it is appalling they think they can. I have needed to see a doctor since November, but have been made to feel unwelcome and a nuisance by the receptionist because dates I suggested did not fit with the books. She is unaccommodating and rude. I immensely appreciate what the NHS does and it is a shame someone like this is letting them down.