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Pentagon Surgery
2022-12-30
Person
5
5
0
30th December 2022
I visited the Pentagon surgery regarding my concerns regarding an infection after a c-section. It was the first time away from my baby and to say I was struggling was an understatement. The staff were so incredible and noticed I was upset. They helped to get me seen as soon as was possible and one of receptionists asked me if I needed a cup of water and a chat which really really helped and made me feel valued and heard. It meant a lot to me that I wasn’t made to feel silly for feeling the way I was and I think it will have a lasting impact on me that the staff were so kind and thoughtful.
Suggested improvements
The only change would be maybe physically to the space as I felt like I wanted to hide in a corner where I was so upset, but I couldn’t find anywhere I could go that was more discreet as it’s a big open room. I’m sure if I had asked though there was probably somewhere available.