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Pennells and Partners 2018-11-13 Person 1 5 0

Be ready to wait 6 months for a face to face appointment. Be aware that the receptionists will put you off as much as possible, up to and including completely ignoring advice from NHS Helpline, and sarcastically questioning the severity of your condition, based on incomplete information. You will have to justify your medical history to the receptionist before being listened to; if your phone call ever gets answered and if they then don't disconnect you after you get through. Don't bother giving them any changes to your details; in person, over the phone, in writing, multiple attempts three months later they won't have updated it. Don't bother with the prescription medication delivery service, three months later they'll still have 'forgotten' to save your info. Lastly, don't expect to be taken seriously or listened to by the tiny handful of doctors they still have left. Most of the doctors jumped ship months ago. I'm desperately waiting for some other surgery - any other surgery! - to have the spaces for us to join.