Pennells and Partners

Waterside Medical Centre, Mumby Road, Gosport, Hants England, PO12 1BA
3 reviews

Reviews

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
13th November 2018


Be ready to wait 6 months for a face to face appointment. Be aware that the receptionists will put you off as much as possible, up to and including completely ignoring advice from NHS Helpline, and sarcastically questioning the severity of your condition, based on incomplete information. You will have to justify your medical history to the receptionist before being listened to; if your phone call ever gets answered and if they then don't disconnect you after you get through. Don't bother giving them any changes to your details; in person, over the phone, in writing, multiple attempts three months later they won't have updated it. Don't bother with the prescription medication delivery service, three months later they'll still have 'forgotten' to save your info. Lastly, don't expect to be taken seriously or listened to by the tiny handful of doctors they still have left. Most of the doctors jumped ship months ago. I'm desperately waiting for some other surgery - any other surgery! - to have the spaces for us to join.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a carer
27th April 2015


The Doctors are Good There needs to be more staff on Reception at busy times as the Queue can be long at times leaving elderly people waiting.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a carer
27th April 2015


The Doctors at this surgery are good but are frequently leaving this surgery. The Surgery started out well with good intentions a few years back but recently the problem is not enough staff on the reception at the most busiest times leaving elderly patients having to queue up for some time which isn't acceptable and patients returning from seeing the Doctors returning back to the reception to make a further appointment forming another queue adding to the confusion of two separate queues which makes Patients unnecessarily annoyed.This is where improvement is needed.Its also hard to get to see the same doctor so you have to repeat yourself on your notes to each one.Some of the Receptionists are also in need of Customer Care Skills training but this could be done to the pressure of job.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

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Resources

Short link to review Pennells and Partners: http://iwgc.net/eccdi