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Pendre Surgery 2017-11-15 Person 2 5 0

Like others have said the surgery appears to be run for the benefit of the staff rather than the people who pay their wages, the taxpayer. Trying to get an appointment is very difficult, via phone and you have an almost endless wait for a human to answer the phone and via in-person at the surgery and you have a long queue to contend with. I hear that other surgeries are the same nowadays which is the only reason I haven't moved to another surgery. Their priorities are all wrong, customer service can be easily applied with the correct political will and the staff are on more than enough money so I can only guess that it is an ingrained attitude problem.