Parkwood Surgery 2015-01-05 Person 2 5 0

I just registered at this surgery, and had the worst customer service experince of my life. The receptionist was utterly useless. First off they had no idea what Forms they needed to give me to register at the surgery, then they gave me only half the forms that needed to be filled out. When I went for my initial consult nearly three weeks after filling out the first form, I was told to turn up 20 minutes early to fill out forms that would take the twenty minutes. So diligently I show up with a pen ready to get this done. The receptionist then does not even know what forms I had filled in at my last visit? Do they not keep records? Finally after berating me for not knowing what form I had filled in, and what forms I had not filled in, I was presented with a questionair... That's not a FORM that NEEDS to be filled in, thats a questionair, an unimportant form that people can choose to fill in if they so wish, not only that but it was a three minute questionair... not twenty minutes. So I spent 5 minutes waiting for the receptionist to find out what forms I needed to fill in, including being scolded, 3 minutes filling in the questionair, and 12 minutes sitting in the waiting room with nothing to do while I should have been at work. Later when I finally saw the nurse who was at least a nice person, they didn't even bother taking the questionair from me and I eventually left the practice with the questionair still in my hands. Before leaving the practice, I had to book a followup appointment for two weeks later, the receptionist has another go at me because I don't really understand what I am comming back for in two weeks, but was told to book by the nurse I had just spoken to? No interdepartmental communications? I also had some follow up questions, speciffically I needed a health report for some overseas travel at the end of this year, I was told I would need a full physical, thats fine.. What exactly is a full physical and what does it entail? Is it something that I should get the practice to do? or is it something I would be better to go somewhere else and have done? I still have no idea because the receptionist had another chunk out of me when I asked the simple question of 'what all is entailed in a full physical?' Seriously if you have to explain it to me three times, then you need to explain it to me three times. Don't growl at me because I don't understand. I was very dissapointed with my experience here, and will be moving my membership somewhere else as soon as I am able to travel outside my local area.