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Parkwood Surgery
2015-01-13
Person
0
5
0
Written by a patient
Written by a patient 13th January 2015
Receptionists show zero empathy for condition and rarely pick up the phone before 20/30 rings
also when you visit they are very unwelcoming
14th April 2015
Response from Parkwood Surgery
I apologise for the delay in posting a response. On receiving your comments and another one about customer service we did discuss them as a practice and at ways to improve this so that all patients feel they are well treated. As you will see a number of others are complimentary about the reception staff and I want this to be the experience for all patients. I hope that you may have found an improvement on future visits but if you feel there are still issues please feel free to contact me so that we can discuss your thoughts. Colin Neal Practice Manager