Park Surgery 2020-02-25 Person 1 5 0

A new system is in place where your call is triaged by a health care person who decides where you should be seen. Either GP or a prescribing nurse. My experience:- I had had a head cold for two weeks and developed pink eye which I wanted seen in order to treat. The pharmacist told me to go to the GP. The first person I spoke to 0n the telephone was abrupt and didn't introduce herself by name or position and told me I would be appointed to the prescribing nurse. I attended on time and was kept waiting for 30minutes. The prescribing nurse called me in. Again no introduction and no explanation or apology for keeping me waiting. she looked at my eyes and gave me a prescription for Chloramphenicol 0.5% drops four times daily. When I checked the leaflet relating to the drops I read it should not be used if gel is used on eyes. I have dry eyes and use gel. she did not ask me if I used any other medication only if I was allergic to anything. My notes were in from of her. I found the surgery on the whole an unhappy place with a discontented atmosphere. The bright light was the pharmacy assistant who was welcoming and pleasant with everyone. Sad to see this surgery go down.