Park Surgery

Albion Way, Horsham, W Sussex, England, RH12 1BG 824 reviews

Reviews

Recommend
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7th January 2022


Very easy to make contact and quick friendly service from that point on.

Suggested improvements
Reporting a problem via the online form is straightforward and easy. But not 100% clear how you can then update this form if you want to make a second contact with more details in the following days for the attention of the Doctor looking at it.

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21st October 2021


I was not consulted about a phone triage system and when it started I was told it was due to covid. I have to now call the surgery before 10am to get a phone call from my doctor for a phone consultation! Try calling park surgery.... Its normal to wait almost an hour to get through if you havent been cut off which happens often. I was at the surgery today with my husband who was having an eco cardiogram and asked the receptionist if I could please ask my doctor to call me (he was in but according to her seeing no patients at all and had enough calls for the day) and as it was after 10am I was told I had to call tomorrow before 10am to arrange a call. I need to discuss test results with him and its becoming impossible to get any kind of care whatsoever! As I work hard in two jobs for that matter and pay my NI which pays for my NHS appointments and treatment, I feel insulted at the way I am being treated and my anxiety levels are way up as it has become glaringly obvious that NHS patients no longer have any value, not even enough worth for a face to face. I, along with many of my friends and family are taking this up with the Health Secretary and local MP.

Suggested improvements
As above

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7th September 2021


It is very difficult to speak to a receptionist on the phone, you always seem to be so far down the queue, and even after an hour on hold, I was still no 12 in the queue. Some doctors are very reluctant to see patients face to face, even when you are desperate for help, and my 92 year old mother was only given a phone consultation despite feeling very ill. The whole situation is totally unacceptable and needs to be addressed.

Suggested improvements
To offer to see patients face to face, with complicated problems,and make it easier to get through to the receptionists on the phone.

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29th April 2021


I attended Park Surgery on 21/4/21 for a Warfarin blood test. A "pricker" was used on my R/H forefinger (usually the middle finger). The prick was more painful than usual. The INR test was ok. My finger later felt very sore and tender. upon examination it was found to be very bruised. Almost simultaneously my middle finger became hot, swollen and painful. At first I wondered if I had some poisoning. No other fingers were effected, so I reasoned that although I take Aloperno tablets, it was probably gout that had been triggered. Several days of Cochine tablets seem to cure the middle finger problem. In the meantime I was unable to use my right hand. I could not hold a pen, cutlery, mug etc. My forefinger has recovered, but with some loss of feeling in the fingertip.

Suggested improvements
In order that this should not happen to anyone else. Please could I make a suggestion:- The nurse taking the blood test, ask the patient "which hand do you write with" Then take the blood test from the other hand. At least if they suffer a trauma? it will not leave them incapacitated

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Written by a patient
9th December 2020


There’s a lot to love about Park Surgery (and notably great GP’s, including Dr Potiphar and Dr Jende.) Getting triaged for a same day GP callback is a great service but, to access this, you are expected to offer up some sometimes sensitive information to ‘care gateway’ staff (presumably receptionists rather than medically trained personnel?)

Suggested improvements
More transparency about what training the telephone triage/ first-point-of-contact team have undertaken would provide some reassurance. You have a regular, very good newsletter communicating with your service users- maybe use it to help us understand?

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