Park Lane Surgery 2017-03-06 Person 2 5 0

We have been with this surgery for about 3 years now. I can not fault the actual doctors. All of whom are helpful, and professional as well as caring. However, getting to see or speak to one them is getting worse. "Emergency" on the day appointments are gone within 5 minutes of the phone lines opening. Call backs are the same. "Routine" appointments are often 14 days or more if you require a specific doctor. And that is if you can get past the receptionists without enduring the Spanish inquisition. I recently had a call from a doctor regarding my baby who had been admitted to hospital, which was great service and above her duties, she asked me to call with an update and to let her know if I needed the repeat prescription redoing. But when I called the receptionist was rather unhelpful and wouldn't pass the message on as she had decided I was just ordering a prescription. Very rude and inconsiderate of our circumstances, and no doubt the whole waiting room heard our conversation as none of them seem to understand discretion or privacy. We are looking into changing practices purely to avoid the front desk staff.