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Park Lane Surgery 2018-02-14 Person 1 5 0

Called this morning and as I'm new to the practice and obviously not having changed practices that often figured they would run the same as my previous one (on the same floor!) Asked how repeat prescriptions work and unhelpful receptionist says I have to put it in writing, in person and the most they can do is give me 1 month supply (possibly - not guaranteed) and that appointments aren't available with nurse for 2 weeks. Asked a few more questions about how everything works at this new practice and that I don't understand as I am used to ringing up and getting appointments on the day (at old practice) to which she then starts being condescending! All I wanted to achieve was to understand the system so I could follow correct procedure for future needs. I make it a point to be nice to everyone I speak to as I work in customer service and I will be changing practices immediately as the one thing I cannot stand is a rude and condescending receptionist.