Share review of Park Lane Surgery

Park Lane Surgery 2017-10-29 Person 2 5 0

Shambolic state of affairs regards New patient on-line registration. Staff are compensating quite forensically in the case of Sue and Laura to override systems. However, took three weeks to set up a basic yes basic Q and A with a Health professional. On the day reception staff where exceptional. They did not know the 'back story' of two on line patient questionnaires that had absolutely nothing to do with the NHS systems but server issues and their own systems in place beit proformas that need to be addressed. I had a exceptional conversation with another member of staff who stated that the on-line registration and ' real time issues at what I call grassroots need to be looked into. A sequence and time issues to improve parity. Sadly after all the work prior to my arrival on the day the Health care professional was ' in her own bubble' . Left her professional veneer at home. Exceptionally insensitive.. Even lied about having to go through another New patient questionnaire. I stayed quiet. merely unpicked the prejudicial response. What I thought was most insensitive was the derogatory comment of ...oh don't you think you can manage on your own, then I picked the tone non-verbal ? Loaded question. This person didn't know a thing about me or my engagement with the surgery prior to my arrival. I merely deflected her previous 'fishing expedition' her assumption presumption. She assumed my quiet though engaging manner yet slight shake of my right arm was anxiety. It was nothing of the sought. Went off on a tangent of how she sees things - I never said a word. Just stated that I had lost my father to move things on. Hence the arrogant oh well I see things no verbal eye contact. I asked if she had access to the print off of the questionnaire. Oh no we have to go through that again. It wasn't true. I did what I could to assist and move on to the specifics. that is a basic patient q and A and a urine sample. A booking with a GP re prescriptions. I didn't dignify some of her commentary with a response. But at one point she did say oh yes I know what you are going through. I wasn't going through anything. Had hardly engaged or spoken. To get her to focus on her brief as a health professional I said no I have had another issue to deal with. Left it at that. Stayed quiet. Then said I'll talk to the GP about this. At that juncture she focussed on the PC asked a few questions regards smears. Interrupted me as I answered politely why I do not have cervical smears. Rather flippant at this moment. So to recover the situation I quietly politely and sensitively explained why. Well this wasn't cutting it with this woman. Interrupted again. Oh yes well you don't need that then - a smear test - if you have had hysterectomy. That wasn't the case women that have hysterectomies do still have smear tests. Though in my case she wasn't mistaken. Though she didn't know or attend to why. To help recovery I politely and quietly stated that the cervix was removed. A lack of knowledge from a nurse who should have know even if they did not know my own personal history. Again assumption. I was weighed and height checked but this woman then sat down and out of the blue stated have you ever thought of counselling. I overted my eyes just said no no it's ok I'll speak to the GP about my health. Oh well I see things. ( more assumption) All I could do was disengage and state that I had worked on the Psychology department. Hoping that would be enough Added that I hadn't slept for a few days. Hoping that she would move on attend to her brief. I have been given a named GP that is popular that you cannot get to see. So why do this. It is important. The derogatory comments of Junior GP's from this woman was irrelevant. She then said that a Dr was available was on the system. I was most alarmed as these so called junior doctors are registrars, I told her it didn't matter who I saw, And then listened to more irrelevant tripe. Told her it didn't matter who I saw even if the surgery try to get the FIRST appointment with the named GP. It is a good strategy but there wasn't anything coming up for this popular GP that I had been assigned to for 3 weeks. So why not put new patients elsewhere. Unpick the contradiction. These days there is no continuity of care. She forgot the urine sample. I merely listened to more patronage as I was forensically compensating for her lack of attentiveness. Once out of the door I then gave her the urine sample. She didn't attend to the cholesterol test that she had said would be booked in. ( This is exceptionally important because of my eye) After I left though not planned I went around to my opticians and told them of my experience. They measured the gravity of this negligence .. and are yet again compensating for the lack of health care professionals, A test is so important. Although not planned my opticians are assisting. Compensating for the negligence of the surgery. Although not planned I have an appointment now booked with my Optician to compensate for the negligence of this woman. I did give over the specific issues regards the test and historical information regards my eyes. Including historical information regards family history. She did measure the significance of this. But did not attend to anything. Even though this screening his her expertise and brief. Hence the compensatory reaction afterwards with my Optician and subsequent appointment. information to this GP Health professional she forgot to attend to it! This health care advisors picked up on it but did not follow through. Thought that the GP appointment on Wednesday may compensate ( like the optician) and can pick up on this . Why? there was no point at this juncture we were leaving the room.. AND because I was quietly checking that I had attended to everything. It was 'I' who then told her - as we were walking out the door that I need to give you my urine sample.. Oh yes I'll have that.