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Panteg Health Centre 2019-10-03 Person 1 5 0

Receptions should all be replaced! They are uncaring, rude and openly talk about patients. I recently rang for a smear test as mine is 4 years overdue and I've not received any letters. I explained I hadn't had a letter and reluctantly after an argument I was booked an appointment. I rang to check my time was correct I had been given only to be told it wasn't! I was then told when the receptionist asked what the date in my letter was and me having to re explain I didn't have one but was overdue that they would not 're book me for a smear with out a letter! Also had I of turned up to see the nurse without a letter they wouldn't of seen me anyway! Furious I rang surgical screening Wales who couldn't believe I was being refused a smear and told me a letter wasn't needed at all I had the right to a smear without one! Im now moving surgery but if anythibg is wrong or someone in my situation who needs one but is also refused dies its on their hands! Absolutely disgusting! The horrendous woman argued with me she had worked there for 30 years and theyve never allowed someone with out a letter. Awful. The cervical screening Wales team tols me they were going to call the surgery and make a conplaint themselves I hope they did. Unfortunately the team there boss included are friends and complaints are very often ignored. A simple online search will show exactly how this receptionist team are and horrendous doesn't cover it.