Oxford Terrace 2017-03-05 Person 4 5 0

I have always experienced five star care at OTMG and RR Medical Group. I am somewhat surprised at some of the comments in the recent CQC Report. I was interviewed on the day of the inspection and can find very little mention of what we discussed with the inspector. I am very confident that items of equipment i.e. swab and ECG dots that were out of date, was purely an oversight. All of the team embrace the duty of Candor with “the quality of being open and honest; frankness”, at the heart of all they do and did so long before it was given a name. OTMG are proactive in the services that they provide and not just reacting to problems that arise. They are forward thinking a responsive to suggestion, so keep up the OUTSTANDING work. My GP and the practice manger supported me during a very difficult time when my mother passed away they took time to sit and listen and arranged counseling. More so recently I have had excellent care when I had a joint replacement, by helping to do the dressings and listening to my worries at the time. The staff and surgery are always well presented no matter what time of day