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Oxford Terrace
2014-10-06
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Written by a patient
Written by a patient 6th October 2014
Dear OTMG and RR Team
Like the rest of the patients , I was unsure at the thought of the merger, just like I am sure the team were I am sure were themselves. It I feel oh the whole has been a positive experience, with work still on going.
RR has had an overhaul, and it has brightened the place up , however the wighting room is still dingy , as the practice does not own the building I don't know what to suggest. One option was to change the lighting to daylight tubes is the short term,
On the whole a pleasant experience , I had at the flu fair.
Kenneth Oliver
2nd January 2015
Response from Oxford Terrace
Dear Mr Oliver Thank you for taking the time to take part in the friends and family test and for your review of the practice. The practice takes patient opinions and comments very seriously and we use these comments to improve the service that we provide. We are pleased with the ongoing work at Rawling Road, it has certainly made a difference for the patients and staff, with a more professional look. The flu fair was a great sucesss considering this was the first time we have done anything like this in the past. We hope next year will be better again and we have learned a lot from this experince. yours sincerley Kay Wannop