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Owlsmoor 2018-07-04 Person 2 5 0

I was on holiday a couple of weeks ago and realised I had forgotten my medication for my heart. I went into the Boots in Matlock where an extremely helpful pharmacist contacted Owlsmoor to arrange a repeat prescription for me. It was arranged within half an hour and the prescription sent to Worksop which was the nearest chemist open. This service was brilliant. On checking your practice online the pharmacist informed me that Owlsmoor had only been awarded a one star rating. On reading the reviews and experiencing all the mentioned comments myself, I can agree with this rating. My family have been with Sandhurst group Practice for over forty years and it used to be so good. We used to brag about it to our families in Bracknell who had very bad service. Now the tables have really turned!!! The service provided is appalling and the receptionists are so rude and uncaring and very unprofessional. Something really bad is going to happen to someone who cannot see a doctor when they need to. What is a shame is the doctors themselves are excellent, but because of stupid rules and regulations no-one can see them!!! PULL YOUR FINGER OUT AND GET IT SORTED BEFORE SOMEONE DIES. Proper training in social skills and re-organisation is required.