Owlsmoor

1 Cambridge Road, Owlsmoor, Sandhurst, England, GU47 0UB 1 2 3 4 5 48 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
6th September 2021


As like several others, will someone answer the phone, been ringing for 2 hours. I cannot comment on service as I have not received any. This surgery in the past has been great and I have never had an issue, something is very broken there.


Answer the phone.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
18th May 2021


Gave up after waiting 50 minutes for my call to be answered.


Answered the phone.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
Rating not given.
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
12th May 2021


As a new patient I am shocked that still after an hour of being on the phone no one has picked up. This is appalling.


Employ more staff.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
Rating not given.
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
31st March 2021


I have been trying to get a prescription filled since the end of December, I am now told i need to make an appointment which is very unlikely as waiting over 45 mins for the phone to be answered is totally unacceptable, and then there are no appointments anyway, my prescription is for cream that needs to be applied twice a day to stop my leg from ulcerated, they are now blacker than ever before. Cover cannot be blamed for shoddy work practise.


Everything it is a useless surgery and the staff don't appear to care either way

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
16th November 2020


Owlsmoor surgery has always been a great service, yes phone lines are busy, and yes appointments may not be when it’s convenient to us, but Considering the pandemic I have always experienced helpful service, from the reception to my usual GP.


You’re never going to win over everyone!

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

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Resources

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