Owlsmoor

1 Cambridge Road, Owlsmoor, Sandhurst, England, GU47 0UB 1 2 3 4 5 44 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
Written by a patient
16th November 2020


Owlsmoor surgery has always been a great service, yes phone lines are busy, and yes appointments may not be when it’s convenient to us, but Considering the pandemic I have always experienced helpful service, from the reception to my usual GP.


You’re never going to win over everyone!

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
16th November 2020


Owlsmoor surgery has always been a great service, yes phone lines are busy, and yes appointments may not be when it’s convenient to us, but Considering the pandemic I have always experienced helpful service, from the reception to my usual GP.


You’re never going to win over everyone!

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
29th September 2020


Have unsuccessfully managed to ring the surgery to enquire when the Pneumonia vaccine will be available, having booked an appointment in January. The e-consult does not allow you to ask things like that because when you get to self help questions it will not allow you to pass that point !?


Allow the e-consult to answer administrative queries .

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
29th September 2020


Have unsuccessfully managed to ring the surgery to enquire when the Pneumonia vaccine will be available, having booked an appointment in January. The e-consult does not allow you to ask things like that because when you get to self help questions it will not allow you to pass that point !?


Allow the e-consult to answer administrative queries .

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
21st September 2020


I have tried 6 times, avoiding peak times, to get through to reception, ranging from #11 to #19. Each time when I get to #1 it is either not answered or goes dead, after a 30 minute wait. I then tried an e-consult which meant that I waited 4 days to be told contact reception and arrange a blood test, but how do I contact reception. This has now been the situation for 5 weeks. I am in full time work, and I have little opportunity to spend so much time on hold., meanwhile my treatment and diagnosis go untested.


Answer the phone

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

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Resources

Short link to review Owlsmoor: http://iwgc.net/ecg2p