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Written by a patient
21st September 2020


I have tried 6 times, avoiding peak times, to get through to reception, ranging from #11 to #19. Each time when I get to #1 it is either not answered or goes dead, after a 30 minute wait. I then tried an e-consult which meant that I waited 4 days to be told contact reception and arrange a blood test, but how do I contact reception. This has now been the situation for 5 weeks. I am in full time work, and I have little opportunity to spend so much time on hold., meanwhile my treatment and diagnosis go untested.


Answer the phone

Experience
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Involvement
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Cleanliness
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Staff
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Appointment
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