Ormeau Park Surgery 2023-12-21 Person 1 5 0

Have been with this doctors for 3 years. Recently moved house but made them aware and they said that was fine until I got a new doctor. Have collected the same prescription from here for 3 years. Phoned the repeat prescription line and then went to collect, as I have done the whole three years. When arriving I gave my name and dob and the receptionist said I wasn’t on their system. She said even old patients are on their system and I wasn’t. I said I’d collected my prescription from her many times before. She simply said no, you aren’t on the system. Either was my baby. We were left with no doctor and no warning. I asked what do I do as I need my medication? I remained polite and calm as I understand this was not her fault. She said ‘don’t know’ I was now left with no doctor and not even an emergency supply of medication I’d needed for years. Obviously became anxious about this and my mum rang to ask what I can do, to simply help me. She didn’t ask for any details or reasons why this was happening just wanted to know what their procedure was for prescriptions when being removed from their system. The receptionist then gave personal information about myself to my mum that I did not give permission for and that my mum did not even ask for. Breaking confidentiality. Still not advice on what to do about medication. Luckily the lovely pharmacist next door gave me an emergency supply. I since have registered with a new doctor but need a brief record of my medication from ormeau park surgery. I asked the same receptionist for this and she refused without reason. Now I can’t get my prescription again. No other problems have ever occurred to me from any of the doctors, nurses or other receptionist. This one receptionist just seems to be horrible without reason.

Provide further training to said receptionist.