Ormeau Park Surgery 2021-10-11 Person 1 5 0

The phone is permanently engaged. At its worst, I had to hit redial 138 times just to get through to be put in the telephone queue! There is a voicemail for repeat prescriptions but it is only open at certain times - it is a voicemail! Why not have 24 hour access? The only way to contact the surgery is by phone or letter . No email addresses are given. This is 2021 - snail mail and phone??? Before Covid, average wait for an appointment was 5 weeks. You really need to plan illnesses in advance. Paperwork which takes 3-4 days in other practices can take 6-8 weeks. On two occasions prescriptions were not issued on time. Repeat prescriptions are not kept up to date. Eg, using the online service for repeat prescriptions, certain drugs can only be issued a number of times. But it is the patient who must alert staff to the need to update this - and thereby suffer the telephone system (see above) Medications are not routinely reviewed. I have been on the same meds for over 5 years and no one has ever asked if I still need them. Even registering with the practice took longer than anticipated and notes were not correctly transferred. The issues with this practice lie in the administration- I have never met such a Luddite practice with a complete refusal to move into the 20th century (even though we are now in the 21st) Initiatives such as over 50 flu jabs are not promoted - the patient has to ask. Basically - find somewhere else.

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