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Old Cottage Hospital Surgery 2017-12-28 Person 1 5 0

This review is written with respect to today's experience. Having been ill now for six days. Trying daily to try and get an appointment and failing I went to see the local pharmacist. The pharmacist said to see a doctor immediately!. Having spent more than 15 minutes on hold waiting to get through to the appointments line what then followed was a terribly executed service by someone who was quite indifferent about her function to facilitate a booking. The basis of the problem was that she didn't pay attention which led to constantly having to repeat myself. Talking is painful anyway and she wasn't helping. An appointment at another surgery was offered however the accuracy of the information was questionable. I needed to look at a google map to locate the other place to see if I could get there because she didn't seem to know where it was. The call further deteriorated when she asked for my personal details again causing me to repeat myself. I asked her to listen and turn up her headset and she slammed down the phone. When I called back (40 mins later after another long wait to get through again) and spoke to her supervisor apparently "SHE" was upset and deeply distressed. The supervisor proceeded to tell a story about my insulting her. Which is a complete untruth. Fortunately the call was recorded defending my position so her distortions are provably unfounded. The biggest annoyance here was not the uncaring attitude of the receptionist but her seemingly willingness to distort the facts after the event to cover up and change the completion of the situation in an attempt to try and make it my fault. It shouldn't be necessary to have endure this sort of behavior when simply booking an appointment.