Old Cottage Hospital Surgery 2016-01-22 Person 1 5 0

Not at all impressed. When trying to call them to make an appointment most of the time I am told the lines are closed, even when ringing between their set hours. If I do manage to make an appointment and afterwards have a query for the receptionists, they are not at all helpful. Even the simplest of things like smiling and being polite is not their forte, whether it be in person, or on the phone. I appreciate not everyone is constantly in a sociable/happy mood, however if your job requires talking to people some skills in human interaction surely is a priority. Remembering one encounter with a receptionist, it was not until I stated my age that I was treated with some respect, something you would not expect from a supposed 'family Doctors'. Along with this (although I am unsure whether the receptionists or doctors send out this information) I was set to have a scan at the local Hospital, one of which I see to be important in terms of my health, I was told a scan has been requested but no date had been given to me. Until a few days ago when I was told that I had missed my scan through a voicemail and letter in the post. This is something which takes weeks in order to get an appointment. As for the cleanliness of the surgery, it is okay, however areas such as the toilet might need extra attention. Although despite all of the above, the doctors have been very helpful especially with concerning issues. Every time I have seen a Doctor they have been extremely informative as to why I might take certain medication and what the result may be etc; everything you would expect from well educated Doctors. Unfortunately, my family and I will not be returning to Old Cottage Hospital.